Delivery
We aim to despatch and deliver your order within 2 working days of the order being placed. Your order will be delivered to your home address and needs to be signed for. If you are not available when the courier deliveries, a calling card will be left advising you of how to re-arrange delivery or how to collect from the local courier depot.

Returns Information
As a valued customer we want you to be happy and satisfied every time you shop with us. We know that occasionally you may wish to return an item, therefore please find below details of our Returns Policy.

The below Returns Policy forms part of our Terms and Conditions of business and applies to all orders placed with us or with brands associated with GTI Mobile :-

Mobile Phone "Cooling Off Period"
We offer a cooling off period with all mobile phone packages (see below). Upon receiving your mobile phone it is your responsibility to check the handset and any other associated items to ensure they are to your satisfaction. If not they can be returned within the stated cooling off period in their original unused condition, complete with all packaging, manuals and literature and any additional items such as free gifts, accessories and promotional vouchers.

Day one of any cooling off period is the date which is printed on your delivery note (or the date of connection). The cooling off or trial period becomes automatically void and we will be unable to cancel your contract if the handset and/or sim card are used to make or receive calls or messages after the last day of the cooling off period or if the goods are not returned to us before the end of this period. The period does include weekends.

Orange & 3 Mobile Phones
A 14 day trial period is offered with Orange & 3 (Hutchinson 3G) mobile phones.

You are able to use the mobile phone, but should you wish to cancel the contract and return the goods under the trial period you will be liable for the payment of any calls or messages.

In the case of Orange Upgrades (where you keep the same number whether you were originally connected to a pay monthly contract or pay as you go phone)
- a 7 day cooling off period applies. You will be liable for the payment of any calls or messages.

T-Mobile
A 7 day trial period is offered with T-Mobile mobile phones.

You are able to use the mobile phone, but should you wish to cancel the contract and return the goods under the trial period you will be liable for the payment of any calls or messages made.

Vodafone & O2
A 14 day cooling off period is offered with Vodafone & O2 mobile phones.

Please note that if you use your handset and/or sim card to make or receive calls or texts messages you are agreeing to the contract and will be therefore liable for remainder of the term of the contract. If the handset and/or sim card have been used we reserve the right to charge an administration fee of £20.00 or reject the return of the product.

If you are experiencing a problem with your new mobile phone, please contact your network provider, handset manufacturer or our Customer Service Team, as very often this can be rectified without the need to return the product.

Cancellation of Orders For Other Types of Goods
You may cancel your order within 7 days of receiving the goods.

All goods including all packaging and any additional items such as free gifts, accessories and promotional vouchers must be returned to us in an unused and re-saleable condition.

Software including DVDs and Video Games must also be unopened.

You must take reasonable care of all goods whilst in their possession. Goods received back in an unsuitable condition will unfortunately not qualify for a full refund.

Manufacturer's Warranty
All goods supplied are covered by a 12 month manufacturer's warranty. Contact details for the manufacturer's technical helpline and customer services can normally be found within the product manual or can be obtained from us.

Please note your warranty maybe invalidated in some cases if you use non genuine accessories with mobile phone handsets.

Returning Goods
In the unlikely event that goods do need to be returned to us you must obtain a Returns Authorisation number from our Returns Department, by contacting us on 0845-6580573. Our staff will advise if the goods can be returned and where to send them to.

Return carriage costs are your responsibility. If goods are found to be genuinely faulty we will reimburse your return postal charges, up to a maximum of £8.00 (see refunds section below).

We very strongly advise customers to return all mobile phones and goods over £30.00 in value to us using a tracked and insured postal service such as Royal Mail Special Delivery Service.

We are unable to process any returns, refunds or cancellation of contracts until the goods have been received and checked at our offices. If the goods fail to be returned to us you will still be responsible for the payment of monthly line rental on mobile phone contracts.

Royal Mail Recorded Delivery should be used only for returning accessories and goods below the value of £30.00 only. Special Delivery should be used for all mobile phones and any items worth over £30.00. Compensation to the value of only £27.00 can be claimed from Royal Mail if items are posted using the Recorded Delivery method.

All goods should be packaged in a secure parcel to avoid damage in transit ensuring the contents are not on show.

Goods should be in their original unused condition, complete with all original items as below (as applicable):-

- Handset in original undamaged box (including box inners)
- Mobile phone manual and literature
- Mains charger, battery and manufacturers hands free kit
- CD-ROM software and data cable
- Leather case, personal hands free kit & in-car charger
- Any free gifts, incentives or vouchers included with the offer

A charge will be made for any goods that are returned back in an un-saleable or incomplete condition as follows (as applicable):-

- Damaged handsets - full repair or replacement cost
- Damaged/missing handset box - £10.00
- Handset Manual - £15.00
- Battery, mains charger or manufacturers hands free kit - £20.00 each
- CD-ROM software or data cable - £20.00 each
- Leather case, personal hands free kit or in-car charger - £5.00 each
- Free gifts or incentives - charged at the cost price + VAT
- Any other missing or damaged items will be charged at the cost price + VAT

Refunds
Refunds will be processed within 7 days (normally within 2 working days) of us receiving the returned goods. Refunds will normally be credited to the payment card details provided at the time of ordering the goods from us - e.g. refunded to your credit or debit card.

A charge (as above) will be made for any goods that are returned back in an un-saleable or incomplete condition. This will be deducted from your refund if applicable or charged against your debit or credit card details as provided at the time of ordering.

We are regret we are unable to provide refunds or compensation for the loss of any costs you have encountered and lost due to the return or replacement of your mobile phone. For example this includes printing of business cards with your mobile phone number on or downloading of ringing tones, logos, games or other such items onto your mobile phone. This list is not exhaustive.

Replacements
Goods requiring replacement or repair will be despatched once the original items have been returned and the fault has been determined or repaired as required.

In the case of mobile phones, in the unlikely event we are unable to replace or repair your phone and you are without your handset for more than 28 consecutive days we will provide maximum compensation equivalent to one month line rental charge on the tariff you are connected to at the start of the 28 days. We are unable to pay compensation for periods of less than 28 days.